FAQs
General Info
Do you have customer reviews available?
Yes! Our partners range from small startups to well established brands—and they’ve got the stories to prove it. Ask us for case studies or check our featured testimonials to hear what it’s like working with us.
Are you only a B2B-oriented marketplace?
We specialize in B2B, but that doesn’t mean we’re rigid. Whether you’re building an internal company store, running a personal brand, or launching your first merch line—we've got you.
How do you do customer service?
You’ll have real people (yes, humans!) who care about your success. From setup to scaling, our support team is responsive, solutions-focused, and just a phone call or Slack ping away.
Manufacturing & Customization
Do you offer plugins for automation?
Yes! We offer automation tools and integrations that make fulfillment feel hands-free. Your store connects directly to our system—orders go out, tracking comes back in. Easy.
Do you offer a turnkey solution for a dropshipping store?
Absolutely. Want to sell but not deal with inventory, shipping, or headaches? We’ll build your store, stock it, ship from it, and help grow it—zero stress.
Which marketplaces and eCommerce platforms are you supporting?
We’re pros with Shopify and custom storefronts—and we can integrate with Amazon, Etsy, and more via APIs or plugins. If you sell there, we can probably support it.
Do you have a minimum order amount or revenue requirement?
No high barriers here. We work with brands of all sizes—whether you’re ordering 20 custom jackets or launching a full campaign, we’ll build around your budget and goals.
Can you meet the demand generated by my store?
Yes—we’ve scaled stores that went viral overnight and built fulfillment for high-volume corporate brands. We’re built for growth and ready when you are.
Fulfillment & Shipping
What are your shipping times?
Most U.S. orders ship within 2–5 business days, and we offer international options, too. Want faster? We can offer upgraded timelines or warehouse-in-advance models.
What is your processing and dispatching time on dropshipping orders?
Our typical processing time is 1–3 business days after the order hits. We’ll keep your customers in the loop with real-time tracking and status updates.
Will my customers' orders be tracked?
Yes—every order comes with a tracking number and shipping confirmation email. You (and your customers) can follow it every step of the way.
Do you provide a dedicated account manager?
Yep! You’ll get a go-to person who knows your business and keeps things running smoothly. Think of them as your merch-savvy sidekick.
Packaging, Presentation & Products
What kind of packaging are you using?
It depends on your vibe. We offer clean, minimal packaging by default, but we can fully customize your packaging experience—from tissue paper to branded mailers.
Do you provide product information and images?
Of course! We can supply high-quality images, descriptions, and sizing info for your store, so your listings look as polished as your products.
Do you support selling in different currencies?
Yes! If your platform supports it, we can help you activate multi-currency features to serve global audiences without added complexity.
How often do you offer new products?
We drop new collections and categories every month—and yes, you get early access. Whether it’s apparel, gear, or seasonal swag, we’re always refreshing our catalog.
Where do you store your products?
Our inventory is housed in U.S. fulfillment centers with options for international or hybrid warehousing. That keeps shipping fast and reliable.
Business & Marketing Support
Do you offer business support for dropshipping retailers?
Totally. From strategy sessions to performance reporting, we’ll help you build a brand that lasts—not just a store that ships.
What markup and margin can you ensure?
We provide wholesale pricing and transparent costs so you can set strong retail prices. Most partners enjoy 50–70% margins depending on volume and product category.
Do you sell authentic products?
Yes—all our items are either produced directly or sourced from trusted, verified suppliers. No knockoffs here—just quality you can stand behind.
How does your return process work?
We handle returns for damage or defects on your behalf. For custom items, we’ll set return policies together during onboarding to match your brand’s approach.
How great is the variety of the merchandise you offer?
Huge. Apparel, accessories, tech, home goods, event swag—you name it. If it can be branded, we probably carry it (or can source it).
What can our future prospects be?
If you’re ambitious, we’ll match your energy. We’ve helped brands grow from garage launches to national campaigns, and we’ll grow with you every step of the way.
Will you support my marketing efforts?
Yes! We can co-create launch campaigns, email assets, social posts—even influencer kits. Think of us as your creative engine, not just a fulfillment partner.
Payments
What kind of payment methods are accepted?
We accept major credit cards, ACH transfers, PayPal, and platform payments. Flexible payment schedules are available for select partners.
LOCATION & CONTACT
Where are you located?
Truwear Services HQ & Store is located at:
520 South 850 East, Unit C-5
Lehi, Utah 84043
United States
Hours: Monday–Friday, 8:30 AM–5:00 PM MST
How do I reach you?
Need help? We’re here:
- Live Chat: Available on our website Monday–Friday, 9AM–5PM MST
- Email: help@truwear.com
- Text: +1 (385) 855-2164
- Phone: (801) 691-0631